I tried to install Service Pack 2 and it got halfway done, said "Access is Denied", then undid everything it had just done trying to install Service Pack 2. At that point, I was like "fuck it" and went to ITS.
HOWEVER, the guys at ITS havent' done shit to it. I went there today to find out how much progress had been made (I need my laptop back by Wednesday next week) and found them playing cards.