Author Topic: Email Issues  (Read 58 times)

JG

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Email Issues
« on: May 01, 2024, 09:17:08 am »
It has been brought to my attention that registrants are not receiving the registration validation email. Further testing has concluded that private messages are also not being sent.

I don't really know what the problem is. The emails are just sitting there without moving forward. I've rebooted the server and I've tested sending emails directly from the Outlook account and don't yet know what the problem is, as there's no record in the log of SMTP failures - they just aren't getting sent or moving out of queue. This may take a while to figure out the root cause and fix.

In the meantime, if you have recently registered and did not get your validation email, please send an email to sognadigitalmuseum@gmail.com from the email account you are trying to register and your registration will be completed manually. Apologies for the disruption of service and extra manual step.